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Terms of service

 

GRILLI CENTER

PURCHASE-SALE RULES

1. BASIC CONCEPTS OF THE RULES

  1. Seller - the legal entity specified in the goods order is MB "Grilių centras", legal entity code: 304749060, registration address: Europos pr. 34-47, Kaunas, whose goods are sold on the website www.griliai.lt in accordance with these purchase and sale rules and who is responsible for the execution of the order submitted by the Buyer (hereinafter - the Seller).
  2. Buyer – a natural and legal person with capacity and legal capacity, who has placed an order for goods in the manner and manner specified in these Rules, and who is responsible for accepting and paying for the goods ordered from the Seller (hereinafter - the Buyer) (hereinafter the Buyer and the Seller together - the Parties).
  3. Rules - these purchase and sale rules, which are applied to each purchase of the Buyer www.griliai.lt and for every sales contract concluded between the Buyer and the Seller.
  4. Order - Goods order, which contains the Goods that the Buyer wishes to purchase from the Seller www.griliai.lt of the published assortment (hereinafter - Goods) specified in the same order.
  5. Privacy Policy – https://www.griliai.lt/pages/privatumo-politika the document of the Seller MB "Grilių centras" is approved on the website, which contains the basic rules for the collection, storage, processing and storage of Personal data, using www.griliai.lt. Before purchasing the Goods and concluding the Agreement, the Buyer must carefully familiarize himself with the personal data processing policy applied by the Seller.
  6. Contract - The Buyer and the Seller enter into a purchase and sale agreement for the relevant Goods, which is considered to have been concluded upon confirmation of the Order, i.e. i.e. at the time of placing the order. The terms of each Agreement concluded between the Buyer and the Seller are deemed to be identical to the terms of these Rules and such Agreements are always executed by the parties in accordance with these Rules.
  7. Personal data – any information that is provided to the Seller for the purposes of order execution or communication, about a natural person and/or a natural person representing a legal entity, whose identity can be directly and/or indirectly determined and/or linked to a specific person, based on the provided name, surname, personal identification number, location data, Internet identifier and/or contact data and/or others.

      2. GENERAL PROVISIONS

  1. The buyer approves these Rules after familiarizing himself with them and ticking the box next to the statement "I have familiarized myself with the rules for the purchase and sale of goods and I agree with them". The Rules approved in this way are a binding legal document for the Parties, which determine the rights and obligations of the Buyer and the Seller, the terms of purchase and payment for goods, the procedure for the delivery and return of goods, the responsibility of the parties and other conditions related to the purchase and sale of goods.
  2. Buyer creating an account www.griliai.lt, the rules are confirmed during the first registration, which apply to all purchases by the Buyer from the Seller. When the Rules are updated, they apply from their publication www.griliai.lt moment If the Buyer wishes to purchase the Goods without creating an account www.griliai.lt, the Buyer approves the Rules at the time of submitting the Order in accordance with the procedure provided for in Clause 8 of the Rules.
  3. In case of need or circumstances stipulated by legislation, the Seller has the right to unilaterally change or supplement the Rules. Buyers will be informed about this when logging in to the Account or when purchasing new Goods from the Seller.
  4. When placing an Order, the Buyer must familiarize himself with the Privacy Policy published on the Seller's website. The Buyer's Personal Data will be processed in accordance with the procedure set forth in the Seller's Privacy Policy and these Rules and in compliance with security obligations for ensuring the security of personal data.

    3. RIGHTS AND OBLIGATIONS OF THE PARTIES

    1. The Buyer has the right to order the Goods, refuse the Order, replace or return the Goods, refuse the Purchase Agreement, in accordance with the procedure established by these Rules. The buyer also has the rights granted to the buyer according to the legal acts of the Republic of Lithuania.
    2. The buyer undertakes to comply with the requirements and procedures of these Rules, the Privacy Policy, and others www.griliai.lt the rules published on the website, as well as other conditions clearly indicated at the time of submitting the Order www.griliai.lt on the website, as well as the requirements of the legal acts of the Republic of Lithuania applicable to the Buyer.
    3. The Buyer must timely and properly pay the Seller for the ordered Goods and accept the Goods delivered or otherwise provided to the Buyer in accordance with the procedure established by these Rules.
    4. After choosing to collect the goods at the Seller's store, the Buyer must collect them at the selected Store within the terms specified in the Rules.
    5. The Seller has the right to cancel the order without prior notice to the Buyer, if the Buyer does not pay for the goods within 3 (three) working days from the date of submission and confirmation of the Order or does not pay for the Goods at the time of their delivery (if he has chosen such a payment method).
    6. When the Buyer chooses the method of payment for the Goods at the time of delivery of the Goods, the Seller has the right to contact the Buyer with the requisites specified in the order in order to clarify and verify the correctness of the data (documents) provided by the Buyer. In this case, the term of delivery of the goods starts counting from the day of contact with the Buyer. The Seller has the right to cancel the Buyer's Order without notifying the Buyer in advance if it is not possible to contact the Buyer with the contacts specified by him within 2 (two) working days, or the Buyer refuses to provide the data (documents) requested by the Seller, including, but not limited to, the Personal data required for the fulfillment of the Order and for determining the reliability of the payment method.
    7. The Seller has the right, at his own discretion, without the separate consent of the Buyer, to divide the purchase of the goods he has chosen to purchase (the goods of a specific seller in the basket) into separate Orders, unless the Buyer indicates in writing, before confirming the orders, that he wishes to purchase the Goods in the basket by submitting one joint Order. For each individual and/or divided Order of Goods, separate Goods delivery rates may be applied, which are determined by the entity carrying out the delivery of the Goods, a third party. By approving these Rules, the Buyer agrees to pay the costs of delivery of the Goods ordered.
    8. The Seller undertakes to fulfill the Buyer's orders in accordance with the procedure set forth in these Rules and to communicate with the Buyer according to the data provided in the Order.
    9. The Seller undertakes to respect the Buyer's privacy, to process the Buyer's Personal Data in accordance with the Rules, the Privacy Policy and the legal acts of the Republic of Lithuania and the European Union.
    10. The Seller undertakes to provide the Goods ordered by the Buyer and to accept the Goods returned or exchanged by the Buyer under the conditions and procedure established by these Rules.
    11. In the event that the Seller cannot deliver the ordered product to the Buyer due to important circumstances, the Seller shall offer the Buyer a similar or analogous product sold by the Seller. If the Buyer does not agree to the replacement of the Seller's offered product, the Seller undertakes to return the money paid to the Buyer within 14 (fourteen) working days, if the Buyer's advance payment was made, and in all cases to cancel the Buyer's Order.
    12. The Seller undertakes to fulfill other obligations imposed on the Seller in the Rules and legal acts of the Republic of Lithuania.
    13. The buyer has the right to use the non-judicial complaint and compensation procedure for resolving disputes between the seller and the consumer (CC 6.2287 art. 1 d. 16). The buyer, who believes that his rights have been violated, must contact the seller in writing and outline his requirements no later than three months from the day of the violation. The seller must examine the request free of charge within 14 days at the latest and provide a detailed, motivated written answer based on documents. If the problem cannot be solved, the Buyer has the right to apply to the entity that resolves consumer disputes out of court (State Consumer Rights Protection Service, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to the court.

    • Consumer disputes are resolved out of court by the State Office for the Protection of Consumer Rights, registered office at Vilniaus st.               25, LT-01402 Vilnius, www.vvtat.lt.
    • Requests or complaints regarding possible violations of consumer rights can be submitted by the buyer to the electronic consumer
    on the dispute resolution platform http://ec.europa.eu/odr/.

                Electronic dispute resolution platform

      4. ORDERING GOODS

      1. The Buyer can submit the Goods Order to the Seller online by registering or not registering on the Seller's website www.griliai.lt; by email info@griliai.lt, by phone or in the Seller's physical stores.
      2. From the moment of submission and confirmation of the Order, the Purchase and Sale Agreement is considered concluded between the Parties. If the Buyer, after choosing the Product to be purchased online and creating a shopping cart, completes all the steps of the order, but does not complete the payment step, it is considered that the Purchase - Sale Agreement has been concluded. The Buyer is informed about the confirmation of the Order by the e-mail specified by the Buyer.
      3. By placing an Order, the Buyer agrees to the Rules and their application.
      4. When ordering Goods, the Buyer must provide the Seller with his/her personal data necessary for the proper execution of the Goods Order, which are processed in accordance with the Privacy Policy.
      5. By approving the Rules, the Buyer agrees that the instructions for the ordered Product in Lithuanian will be provided after the moment of receiving and handing over the Goods or at the same time with the Product or by the Buyer's e-mail. All other essential information about the Product and its features are provided in the Seller's product description www.griliai.lt

        5. PRICE OF GOODS AND PAYMENT PROCEDURE

        1. The prices of the Seller's Goods are indicated in euros, including VAT. The Buyer can pay for the ordered Goods by submitting the Order in the chosen method: by bank transfer, electronic banking, cash and or by bank card during the delivery or collection of the Goods.
        2. By approving the Rules, the buyer agrees that the purchase documents, i.e. i.e. advance or regular VAT invoices, which are also warranty documents applicable to the Goods, can be submitted to him physically together with the Goods, electronically to the e-mail address specified by the Buyer or to the Account created by the Buyer www.griliai.lt.
        3. The price of the Goods after the Seller has confirmed the Order may change only in exceptional cases, when the price of the Goods has changed due to a technical error in the information systems, the correction of obvious (inadvertent) errors or other objective reasons (in the presence of evidence supporting these reasons). If in this case the Buyer does not agree to purchase the Product at the new price, the Buyer may cancel the Order by informing the Seller about this in the Buyer's Account or by e-mail info@griliai.lt. In such case, the Seller undertakes to return to the Buyer all amounts paid by him under such canceled Order.
        4. According to the Rules, the refund of the Buyer's money is carried out in all cases to the same bank account from which the Buyer paid for the Goods, and if the payment was in cash, then the Buyer must provide the Seller with his bank account number in order to return or replace the Goods.
        5. Payment can be made using electronic banking services of Swedbank, Seb, Luminor, Citadele and Šiaulių bankas. Settlements are possible in euro currency. Payments are processed using MakeCommerce.ltpayment platform.

                6. DELIVERY OF GOODS

          1. The Buyer can choose one of the methods of receiving the Goods offered by the Seller: collection at the Seller's store or delivery of the Goods to the address specified by the Buyer.
          2. If the Buyer chooses to collect the Goods himself, he can collect them free of charge at the selected Seller's store. If this method is selected at the time of placing the Order, the Ordered Goods must be collected no later than within 2 (two) working days after the Seller informs by e-mail or other contact indicated by the Buyer that the Goods are ready for collection. The goods can be picked up by the person who submitted the Order or another person indicated at the time of the Order. When picking up the Goods, the Seller has the right to ask for a valid personal identification document.
          3. If the Buyer chooses delivery of the Goods to the specified address, the Buyer undertakes to provide the exact place of delivery, exact contact details and other information necessary for smooth delivery, including, when relevant, the door code, floor, staircase, name of the company or contact person and other information required by the courier. DPD rules state that complete and accurate recipient details are essential for smooth delivery.
          4. The goods are delivered using logistics partners chosen by the Seller. The method of delivery, conditions, terms and price may depend on the type of Product, weight, dimensions, number of packages, delivery address, selected delivery method and the applicable conditions of the logistics partner.
          5. Individual Orders, parts thereof or certain Products may be subject to a separate delivery charge. The cost of delivery of goods can be included in the price of the Product or specified separately at the time of placing the Order. By submitting the Order, the Buyer agrees to pay the costs of delivery of the Goods specified in the Order.
          6. The terms of delivery of the goods, provided in the description of the goods, in the order or in any other way specified in the information, are preliminary, except in cases where it is clearly stated otherwise. If the Goods are in the Seller's warehouse, they are usually prepared for dispatch within 1 (one) business day. If the Goods need to be ordered from suppliers, the preparation of the Order may take 2-3 (two-three) working days or longer, if the Buyer is informed about this separately.
          7. The Seller undertakes to make efforts so that the Goods are delivered within the deadline specified in the Order Confirmation, but is not responsible for delivery delays if they are caused by circumstances beyond the Seller's control, actions of third parties, logistical disruptions, force majeure circumstances, incorrect data provided by the Buyer, unavailability of the Buyer or other objective reasons.
          8. If the Seller cannot deliver the ordered Product or its part to the Buyer due to important circumstances, the Seller informs the Buyer about this and, if possible, offers an analogous or similar Product. If the buyer does not agree, the amount paid for the undelivered Product will be returned.
          9. By choosing delivery to the specified address, the Buyer undertakes to accept the Goods himself or to ensure that there is a person at the place of delivery of the Goods who has the right and the ability to accept the Goods. If the Buyer himself does not accept the Goods at the time of their delivery, the Goods may be transferred to another adult at the delivery address, if such transfer is permitted according to the applicable delivery procedure and does not raise doubts about the safe transfer of the Goods.
          10. When receiving the Goods, the Buyer or the person receiving the Goods may be asked to sign the consignment transfer-acceptance document, provide a PIN code, confirm receipt in another way applied by the logistics partner or, when required by the chosen delivery method, provide a document confirming personal identity. DPD rules provide that delivery can be confirmed by signature or PIN code.
          11. Upon receiving the Goods, the Buyer must immediately check the condition of the shipment and packaging. If external damage to the packaging, obvious damage to the Product or inconsistencies in the package is noticed, the Buyer must note this in the delivery-acceptance document of the shipment or another confirmation provided by the courier and, if possible, draw up an act of damage to the shipment in the presence of the courier. The DPD rules state that it is necessary to inspect the package at the time of acceptance, and if violations are noticed, to fill out a package violation report.
          12. If the buyer or his representative signs the shipment transfer-acceptance document, confirms the receipt of the shipment with a PIN code or another applicable method and does not show any external damage, it is considered that the Product was delivered in a suitable condition, as far as it could be determined during the external inspection.
          13. Delivery of goods can be carried out to the door or to the address, depending on the weight of the shipment, dimensions, number of packages, the need to use loading equipment, the selected additional service and the actual conditions of the delivery location. DPD rules define "delivery to address" as delivery to the nearest safe and accessible area, in which case the consignee is responsible for unloading and onward delivery. "Door delivery" means that the package is delivered to the door, and if there is safe access to the premises and the use of loading equipment, it can be brought inside.
          14. If the total weight of the package does not exceed 25 kg and the volume of any package does not exceed 3 meters, the package is usually delivered to the door. DPD rules classify such shipments as door-to-door delivery.
          15. If the package weight of the package is more than 25 kg, the volume of the package exceeds 3 meters, loading equipment is required, or the package cannot be delivered to the door in the usual way due to its characteristics, and no additional heavy package loading service has been ordered, such a package can only be delivered to the address. In this case, the Buyer or recipient must ensure the unloading of the package from the courier's vehicle and its further transportation. The DPD documents clearly state that a package heavier than 25 kg without UKD can be delivered, but it is only delivered to the address, and the recipient unloads and carries it himself.
          16. In cases where the Seller or the Buyer orders an additional heavy shipment handling service, the shipment can be delivered to the door. Custom load work (UKD) refers to the unloading and delivery of a heavy package from the vehicle to the door; in such cases, the package may be delivered by more than one courier and/or special loading equipment may be used, and the recipient is not involved in unloading and carrying the packages.
          17. If the shipment is subject to the UKD service, the delivery is organized according to the rules of the logistics partner:
            a) to the door, when the weight of the package does not exceed 50 kg;
            b) to the door, when the weight of the package does not exceed 100 kg and loading equipment can be used for delivery;
            c) to the address, when the weight of the package does not exceed 100 kg, but due to objective reasons, including unsuitable infrastructure, too narrow doors, too narrow staircase, limited space for maneuvering, high thresholds, technical or security restrictions, it is impossible to use the loading equipment. Such conditions are stipulated by the DPD rules and the memo on the UKD service.
          18. The buyer understands and agrees that even after ordering an additional service for handling heavy packages, door-to-door delivery is not possible in all cases. If, due to the objective physical conditions of the delivery location, it is not possible to deliver the package safely to the door, the Product may be delivered to the nearest safe location accessible by the courier vehicle. This is clearly provided for in the DPD UKD rules and memo.
          19. If the Order consists of more than 25 individual packages or the total weight of the package exceeds 150 kg and no additional heavy package handling service is ordered, delivery can be made to the address. DPD rules also provide for delivery to the address in such cases.
          20. If the Buyer, his representative or another person accepting the Goods is not available after the courier has delivered the package, refuses to accept the package, does not provide the necessary information for delivery or otherwise interferes with the delivery, the terms of re-delivery, storage of the package, return to the sender or other related conditions set by the logistics partner may be applied. The DPD rules stipulate that if the recipient is not found, the parcel may be re-attempted, returned to the terminal, directed to the post machine or, if it cannot be delivered within 7 calendar days through no fault of DPD, returned to the sender.
          21. The Buyer agrees that, in certain cases, one Order may be divided into several shipments or several deliveries, if this is necessary due to the nature of the Goods, storage location, supply or logistics circumstances. In this case, the Buyer is informed about it separately if it affects the delivery time or price.
          22. The risk of accidental destruction, damage or loss of the goods passes to the Buyer from the moment when the Goods are handed over to the Buyer, his representative or another person who has legally accepted the Goods, or when the delivery of the Goods is considered completed according to the delivery procedure applied by the selected logistics partner.

                7. WARRANTY OF GOODS

          1. The Goods offered for purchase by the seller are new and of suitable quality. The Seller provides a quality guarantee valid for a certain period of time for certain different types of Goods, the specific term and other conditions of which are specified in the description of such specific Goods, which is provided www.griliai.lt In the product range, for each specific Product, separately.
          2. In cases where, on the basis of legal acts, a certain expiration date is determined for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he is given a real opportunity to use such goods until the end of the expiration date.
          3. The Seller does not provide warranty service for the Goods, as the Seller is not the manufacturer of the Goods for sale. Warranty service is provided by the manufacturer of the specific Product. In order to use the rights granted by the guarantee, the buyer must apply in writing or by e-mail during the warranty period info@griliai.lt to the Seller, specifying the Product for which warranty service is considered necessary, to indicate Product failures, Product purchase terms and all other detailed information relevant to the evaluation of warranty service. The answer is given to the buyer after receiving the answer from the manufacturer of the Product (the answer is provided directly by the Seller and, or the manufacturer of the Product).
          4. Warranty service does not apply to mechanically or otherwise damaged Goods (which have been damaged intentionally or due to negligence, exposed to chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage of the Goods have been violated, or the Goods have been used improperly or not according to their intended purpose), but the specific terms of warranty service are provided for in the manufacturer's warranty of the specific Goods.

            8. WAIVER OF THE PURCHASE-SALE AGREEMENT

            1. The buyer, without giving a reason within 14 (fourteen) days from the day of receipt (delivery) of the goods, has the right to refuse the Agreement for the purchase and sale of goods by notifying the seller in writing or by e-mail (except for LR CK 6.22810 Art. 2 d. provided in cases where the Buyer is a natural person).
            2. If the Buyer has refused the purchase-sale contract while the Product was being delivered, but has not yet been delivered to the Buyer, the Buyer must inform the Seller about this in writing or by e-mail. In this case, the Seller cancels the Order and within 14 (fourteen) working days returns the money paid in advance according to the Order to the Buyer.
            3. If the Buyer has refused the Purchase - Sale Agreement after the Product has already been delivered, or he has collected it, the provisions of Chapter 9 of the Rules apply to the return of the Products.

              9. RETURN AND EXCHANGE PROCEDURE

              1. The buyer has the right to return the Goods within 14 (fourteen) days from the day of their acceptance-handover (receipt). Returned Goods must be with original labels, protective bags and original packaging, single-use undamaged product packaging, i.e. i.e. The goods must not lose their appearance as they were sold. The buyer, in order to use this right to return goods within the specified 14 (fourteen) calendar days from the productreception-transmission (receiving) of the deadline must inform the Seller in writing or by e-mail.
              2. The buyer also has the right to replace the purchased Goods with analogous or very similar Goods within 14 (fourteen) days from the date of delivery (receipt) or collection of the goods. In order to change the purchased Goods, the Buyer must contact the Seller by e-mail within the specified period of 14 (fourteen) days.
              3. If a price difference occurs during the exchange of goods, the Buyer must settle with the Seller according to the recalculated prices: if an additional amount is payable, the Buyer shall pay it in one of the ways provided for in Clause 29 of the Rules. If there is an overpayment by the Buyer, the Seller returns the price difference to the Buyer within 14 (fourteen) days from the day of transfer (receipt) or collection of the replaced Product to the Buyer.
              4. If the Seller does not have the Product suitable for replacement, he returns the money paid for the product to the Buyer. The money is returned to the buyer within 14 (fourteen) calendar days from the day of return of the desired Product to the Seller.
              5. If the wrong Goods were delivered to the Buyer, he must inform the Seller immediately, but no later than within 7 (seven) working days. In this case, the Seller initiates the collection of the Goods from the Buyer and returns the money paid to the Buyer within 14 (fourteen) working days from the day of collection of the goods.
              6. The buyer also has the right to exchange or return goods of inappropriate quality. The Buyer can use this right within the term of the specific Product quality guarantee set in the Goods purchase document.
              7. Defects in the sold goods are eliminated, defective goods are exchanged or returned in accordance with the procedure established in the Rules and in accordance with the requirements of the legal acts of the Republic of Lithuania, including, but not limited to, article 6.332 of the CC of the Republic of Lithuania. provisions. The buyer does not have the right to terminate the sales contract if the defect of the product is insignificant or the warranty period of the product has expired.
              8. In all cases, the Product must be returned to the Seller before the expiry of the warranty period of such Product, calculated from the day of delivery (receipt) or collection of the Product.
              9. Money for defective Goods shall be returned to the Buyer within 14 (fourteen) days from the date of their acceptance-handover (receipt) to the Seller. The Seller has the right not to return the money paid to the Buyer for a longer period of time, until the returned or exchanged Product has been checked by the Seller and/or the manufacturer of the Product. If it is determined that the Product has quality defects, the money paid to the Buyer is returned within 14 (fourteen) working days from the date of detection of such defect, which is no later than 14 (fourteen) days from the day of acceptance-handover (receipt) of the Product to the Seller.
              10. When returning the goods, the Buyer must indicate the address of the sender and properly and fully pack the Product so that it is not damaged during shipping. The Buyer is responsible for the safe and proper return of the Product to the Seller until the moment of acceptance-handover (receipt) of the Product to the Seller. The Buyer pays the costs of returning the Product, which are returned to the Buyer only if defects in the Product's quality are found.
              11. The Seller is not responsible for parcels sent by the Buyer in improper packaging, with an incorrect address, as well as if the parcels were lost or damaged during return to the Seller. The Buyer is responsible for this, and the risk of accidental damage or loss passes to the Seller from the moment of acceptance-handover (return) of the Goods.
              12. Money is not refunded for Goods that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), for Goods that have been returned with defects, or if the rules of use or storage of the Goods have been violated, or the goods have been used improperly or not for their intended purpose.

                10. LIABILITY OF THE PARTIES

                1. After registering an Account and providing any Personal Data and data required for connecting to the Account, the Buyer is responsible for the storage of such personal data and whether it is transferred to third parties. If any third party logs in via www.griliai.lt using the Buyer's login data, the Seller considers him a Buyer and the Seller is not responsible for any negative consequences arising from it.
                2. The Seller is released from any responsibility in cases where the losses arise because the Buyer, regardless of the Seller's recommendations and his obligations, did not familiarize himself with these Rules, the Privacy Policy, although he was given such an opportunity.

                  11. FINAL PROVISIONS

                  1. The rules enter into force from the date of adoption of their wording and are valid for the relationship between the Parties from the moment of approval by the Buyer www.griliai.lt by placing an Order on the website.
                  2. Relations arising on the basis of these Rules shall be governed by the law of the Republic of Lithuania.
                  3. All disagreements arising between the Parties shall be resolved through negotiations. In case of failure to reach an agreement, disputes are resolved in accordance with the procedure established by the legal acts of the Republic of Lithuania, choosing the jurisdiction according to the Seller's domicile.
                  4. All information and documents related to the purchase of Goods are processed through www.griliai.lt contacts specified on the website and in the Buyer's Order. All documents and information sent through such contacts are considered to be anotherProperly delivered to the Party: if documents, information are sent by registered mail, it is considered received on the 3rd (third) day after the day of submission to the postal service, if sent by electronic means of communication, it is considered received after 1 (one) day from the day of sending to the other Party.